Cancel Order
Cancel Your Order
Need to cancel your Petstify order? We're here to help.
We understand plans change. Follow the steps below to request order cancellation, and we'll process it as quickly as possible.
Important Timing Information
Orders can typically be cancelled within 2-4 hours of placement before they enter our fulfillment process. Orders that have already been packed or shipped cannot be cancelled, but can be returned once received.
If your order has already shipped, please see our Returns & Exchanges policy instead.
How to Cancel Your Order
Find Your Order Email
Locate your order confirmation email from Petstify with your order number and details.
Fill Out the Form
Complete the cancellation form below with your order information and reason for cancellation.
Receive Confirmation
We'll email you within 24 hours to confirm your cancellation and process any refunds.
Order Cancellation Request
Please fill out this form to request cancellation of your order. All fields are required for processing.
Cancellation Policy
- Orders can be cancelled within 2-4 hours of placement before entering fulfillment
- Cancellation requests are processed within 24 hours during business days
- Refunds are processed back to the original payment method within 5-7 business days
- Orders that have already shipped cannot be cancelled but can be returned
- Custom or personalized items may not be eligible for cancellation
Need Additional Help?
Our support team is here to assist you with any questions about order cancellations, returns, or other concerns.